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After sale policy

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Thank you for selecting Rossonero as a source for your jewelry needs. We put in every effort to service you to the best of our ability in order to provide you with a flawless experience.

Our goal is to resolve your order problems in an efficient and economical manner, with minimal hassle on your end. The following terms and conditions will list our exchange and return policy, which will help you understand how our exchanges and returns are processed.

In the event of repair of any Rossonero item, and in the case the damage is a manufacturing defect, the company will do the reparation free of charge. In the event of exchange of this Rossonero jewelry item, the company will proceed with exchange provided that the jewelry item is identical to its condition at the time of purchase within 30 days of the time of purchase.

Special orders, if accepted and produced by the company, do not apply to the above mentioned policy, and the Rossonero Company reserve the right to accept the exchange or decline it, at a deduction rate discussed case to case with the client. Please refer to our Return and exchange page in order to make an appropriate shipping, thanking you in advance for your trust in Rossonero.

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