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Repair and Exchange of Merchandise

 

 

Request for a Repair or exchange Merchandise Authorization Number

 

All exchanges must be made within 30 days from the item reception date. We highly recommend that you inspect each product carefully upon receipt, as this will allow us to correct any issues in a timely manner.

If there are any errors that were made on your order, or any relevant manufacture or defect, please contact us by email at: service@Rossonero.com to obtain a Repair or exchange Merchandise Authorization number (RMA). You will need to have the following information available at the time you contact us; your company name, invoice number, item number of the product you wish to repair or exchange, size (if it’s a ring you are returning), quantity, and the reason for the exchange or repair.

If you are unable to contact us right away, be sure to call or email us within 30 business days upon receiving your package. If you contact us past these 30 day period, we may be limited in how we are able to best assist you.

Please do NOT mail back repairs if you have not received an RMA number. This is very important! We will refuse any packages that do not have the proper RMA number written on the outside of the repair and exchange package, provided by us for this aim.

Instructions on How to Make a Repair and exchange transaction easier

 All repairs and exchanges packages must have the RMA number clearly written on the outside of their package.

All items that are being sent to Rossonero should be in a protective package, provided by Rossonero, do not please send any repair or exchange item in any other package, even if it is a secure package as a padded envelope… We will not be held liable for items that are lost or damaged due to unsecured packaging.

Any repairs that are not a manufacture defect, rossonero will charge you the repair of the material used in the respective repair, and will NOT CHARGE you the manufacture fees for any repair.

 Important: Some items consist of several parts or pieces. In order to receive a credit or a replacement, the entire item must be returned. This is particularly true for wedding ring sets (you must return both/all rings from the set, or we cannot accept your return), earrings, or matching jewelry items(necklace and the matching earrings, for faster and more accurate exchange or repair).

Packages should be mailed to:

Rossonero

P.O Box 90 Zouk Mikael

Zouk Mikael highway

Lebanon

 

Please be careful: You should NOT write “Rossonero jewelry”, “jewelry”, or other jewelry-related words anywhere on the package as this invites possible theft.

 

Incorrect or Defective Items

If your jewelry order contains any incorrect, damaged, or defective items, please contact us right away. We have policies in place to take care of such issues for you, and we welcome the chance to make things right. Please refer to the information below for further assistance:

Incorrectly shipped items can either be exchanged with the correct item or receive a full in house credit.

Damaged items in case the damage is a manufacture one, can either be replaced with a brand new item or receive a full in house credit.

Please note that, if you choose to receive a replacement, the postage amount you pay to return the merchandise will not be refunded because we will be sending you your replacement for free of charge.

If you would like to receive an in house credit, please ship the item by mail to the address listed hereunder and we will credit you back for the postage amount you paid for sending the merchandise, by sending you the account of the company that serves us in your region in order to receive back the full amount you paid.

PLEASE KEEP ALL RELATED DOCUMENTS (CERTIFICATE, RMA ENVELOPPE,..) THAT REACHED YOU ALONG WITH THE JEWELRY ITEM AS YOU MAY NEED THEM IN THE FUTURE.


 
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